West Malling Group Practice

Milverton, 116 High Street, West Malling, ME19 6NE
With surgeries at: West Malling, Leybourne & Kings Hill

Kent and Medway Stroke Services Review

Proposals For Changes To Urgent Stroke Services In Kent and Medway

I am writing to confirm that the formal public consultation on the proposals is beginning today, Friday 2 February. It will run for 10 weeks until midnight on Friday 13 April 2018. A wide range of information, including a full version and summary of the consultation document, consultation questionnaire, information on public meetings and events, some frequently asked questions, as well as detailed supporting documents about the information considered in developing the proposals, is available on the STP website at www.kentandmedway.nhs.uk/stroke. We will add to and update this over the course of the consultation period, as for example more meeting dates get confirmed.

In addition to asking you to respond to the consultation, I’d like to ask you to please cascade information about it widely through your organisation and through your professional and personal networks. We want to hear from as many people as possible across Kent and Medway, and in our boundary communities in south east London and East Sussex. We want to hear from staff, patients and the public – regardless of whether they have first-hand experience of stroke services or not, and even if they have already been involved in some of our pre-consultation conversations, surveys, meetings and discussions. Your support in sharing information about the consultation is a key part of ensuring those who want to contribute can do so.

All views are important and we will carefully consider the responses gathered through our consultation, alongside the other evidence and information available, to inform our decision about the future shape of urgent stroke services in Kent and Medway later this year.

If you have any questions about the consultation you can contact us on km.stroke@nhs.net.

Kind regards, Patricia Davies, Senior Responsible Officer, Kent and Medway Stroke Services Review

Practice Update

Following on from last weeks update on Patient Services Staff recruitment we can also announce the recruitment this week of a new Apprentice. Our new Apprentice will start with us in 2 weeks and will support and train with the Admin and Medical Secretary departments. Our 6 new Patient Services Staff have had a great first week and many of you will have met some of them at the front desks. The Patient Services Staff normally take around 3 weeks to go through our Induction Training Programme.

We can confirm we are still looking for a buyer for the site. We do have several interested buyers and 3 we count as serious at this time. But like with any sale of a property it could change good or bad over night, with buyers pulling out or more buyers becoming counted as serious that have viewed and enquired.

Please also view our website page called “Your Health & Mind” to find out more about an inspirational lady that is starting a new support group for ME, this is also sometimes referred to as Chronic Fatigue Syndrome, as well as severe exhaustion it affects people in various ways including pain, cognitive issues & even insomnia. So if you have ME, Fibromyalgia, Lymes, any other chronic illness that means you deal with exhaustion or even just undiagnosed fatigue please join the new Facebook Support Group called “Tired of Being Tired”. We are going to be working with the new support group and have offered them tea, coffee and biscuits and a chance to meet at our King Hill Medical Centre.

Turn the Tides on Plastics, we are very interested in the national campaign to reduce the use of plastics. Last week we invited staff to make suggestions on ways we can reduce or remove plastics from the office and look at other sources to replace. We are interested to hear of any other local campaigns on this subject via our PPG.

If anyone else has any other local support groups that you would like us to add to our website and information to put up in our waiting areas please let our PPG know on wmgpppg@gmail.com they can then collect information and pass to us at our next meeting in February.


WMGP Managers & Partners

CQC Inspection 23rd February 2016

The Care Quality Commission (CQC) will be inspecting the Practice on Tuesday 23rd February 2016

Please see this poster for more information

Named Accountable GP for all Patients

From 1st April 2015, the NHS directed that all practices are required to allocate a named accountable GP to all patients.

All patients at this practice have been assigned a named GP, and you can find out who this is at your next interaction with the practice.

There will be no impact on the service you receive regarding the provision of appointments, your treatment, or which GP you can see.

The name of your allocated GP will not necessarily be the one you see most regularly.

Please be assured that you can still access all of our medical team in exactly the same way as before.

New GP2GP patient information

For information about the GP2GP process for new patients and their electronic health record, as well as answers to some frequently asked questions.

Please visit for further information:

GP2GP Website 

Online Systems

We are planning to offer, by 31st March 2015, an online facility for patients to view areas of their medical records such as a summary of information relating to medications, allergies and adverse reactions.  If patients require access to other areas of their record they will need to speak with a GP.  Please contact the practice to arrange this.   There will also be a facility to download or print the information.