West Malling Group Practice

Milverton, 116 High Street, West Malling, ME19 6NE
With surgeries at: West Malling, Leybourne & Kings Hill


Opening Hours

Appointments

Please remember our booking motto “Monday for a Monday”

Please don’t call on a Tuesday for a Wednesday appointment. You need to book an appointment on the day of the week that you need an appointment and you will be offered every Monday in the next 3 weeks.

PLEASE CALL AFTER 11am FOR BLOOD RESULTS

Monday to Friday
Morning Surgery: 08:30 to 13:00
Afternoon Surgery: 15:30 to 18:00

There are normally pre–bookable appointments at all three sites with all Doctors up to 3 weeks in advance.

Please note: Leybourne Surgery is closed all day on Tuesdays and Thursdays

Early appointments from 7.30am:

Nurses – Monday, Wednesday & Friday
Physician Associate – Wednesday, Thursday & Friday

Doctors – Wednesday, Thursday & Friday

Late appointments: Monday at Kings Hill
Doctors and Nurse Practioners: 18:30 to 20:00

Saturdays: We are finding our early and late appointments during the week  to be more popular than Sat morning, so from January 2018 we will only offer adhoc Sat appointment but will be offering early morning Doctor apts from 7.30am during the week, these will be pre-bookable in advance. Dr Prateek Mehta will do the Saturday Clinics at Leybourne and the next date is Saturday 11th August (9am-2.30pm)  by pre-bookable in advance only.

Out of Hours

When the surgery is closed the answerphone will direct you to NHS 111 who will then sign post you to the most appropriate advice or intervention.

Reception Opening Times

Reception Desk: 08:15 – 18:00
Telephone Appointment Line: 08:15 – 18:00
Ask at reception for details about how to book appointments online or email us at westmalling@nhs.net.

A Message from your Dedicated Patient Services Team

We make every attempt to keep waiting times for patients to a minimum at the reception desk and on the telephone, but there are often particularly busy times e.g. 08:15 to 10:00.

We request that for routine enquiries you call after 11:00, when the telephones are usually less busy. Results of tests are only available after 11am.

The following rules have been established by the Partners of the Practice and are designed to assist both staff and patients, alike –

  • We will ask questions relating to the symptoms in order to make available the most appropriate clinician and to provide sufficient consultation time.
  • We will offer the first available appointment with that clinician, bearing in mind that provision must always be made for emergency appointments.
  • We will ask questions, such as “date of birth”, to access computerised records.
  • We will ask for additional information to enable a doctor to assess the appropriateness of a home visit request.
  • We will continuously review our working patterns and methods and will welcome constructive criticism.

 

 

Named GP

All Patients have a Named GP or “Usual Doctor” If you are not sure who that is please ask at Reception. If you wish to change your named GP, please let us know. Your Named GP is the one who will review your medication, oversee the management of any long term conditions you may have and reviews your Hospital discharge letters etc. It doesn’t prevent you from seeing another GP (especially if you need to come at short notice and your named GP is full) as he/she will liaise with your named GP regarding any care they give you.