West Malling Group Practice

Milverton, 116 High Street, West Malling, ME19 6NE
With surgeries at: West Malling, Leybourne & Kings Hill


Register With Us & Access To Records

The practice area covers West Malling, Kings Hill, Mereworth, Offham, Leybourne, Birling, Trottiscliffe, Addington, Ryarsh and parts of Wateringbury, West Peckham and Wrotham Heath

 

Catchment Area

 

To enable patient’s to check their address is within our local boundary.

Please click on the link below:

https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=G82135&h=800&w=1000&if=0

 

To register simply visit any of our 3 surgeries & pick up a New Patient Pack

Please bring your NHS Medical Card (FP4) along with some form of ID. You will be asked to complete a simple questionnaire about your medical history, to enable the Practice to assist you prior to receiving your records from your previous doctor.

To make a request for a copy of your medical notes

The Data Protection Regulation (GDPR) 2018 gives every living person (or authorised representative) the right to apply for access to their health records.

A request for a copy of your medical health records must be made to the practice in person at reception. Once we have prepared your notes we will contact you to come in and collect them. At this point you will need to bring in some form of photographic identification (passport, driving licence) and you will be asked to sign a disclaimer before taking the copies away.

Costs

Under the Data Protection Act (GDPR) 2018 (Fees and Miscellaneous Provisions) we are no longer able to charge a fee for providing copies of your medical record. However should anyone make repeated requests for the same notes,  which we would deem excessive then charges would be levied to cover cost of materials and admin time.

To allow you to view your health record (where no copy is required) 

If you only wish to view your medical record then you can apply to have access to online services. See below under “Manage your Health Online” Once registered you will then be able to view your online “read coded” record which includes test results, diagnosis etc. as well as order repeat medication and book appointments with your GP. If you wish to apply simply attend the surgery with some form of photographic id and complete the necessary forms.  All patients aged 13 years and upwards must apply to have their own online registration. Parents are no longer able to have proxy access to children and young people aged 13, 14 and 15 years old.

If you wish to view your “full record” including historical paper notes you will need to contact us.

Exemptions

In some circumstances, the Act permits the data controller to withhold information held in your health record. These rare cases are:

  • Where it has been judged that supplying you with the information is likely to cause serious harm to the physical or mental health or condition of you, or any other person.
  • Where providing you with access would disclose information relating to or provided by a third person who had not consented to the disclosure. This exemption does not apply where that third person is a clinician involved in your care.

When making your request for access, it would be helpful if you could provide details of the time-periods and aspects of your health record you require (this is optional, but it may help save practice time and resources)

Subject access requests – third parties

If a third party, such as a solicitor, requests a copy of your medical notes we will no longer provide them direct. As we are no longer able to charge a fee for providing this we are unable to incur the substantial postal costs required to send them on top of the cost of materials and admin time.  We will therefore write to the patient direct informing them that a copy of their medical notes have been prepared for the third party and that they will need collecting from reception. It will then be the responsibility of the patient to send the notes to their solicitor/third party at their own risk and cost. We advise all patients sending copies of their medical records to a third party to do so via signed for recorded mail. We will inform the company of this procedure.

Manage Your Healthcare Online

We offer an online service for our patients that is managed by the NHS and is contracted clinical software so you can:

  • Manage Appointments – you can make, cancel and view existing appointment at your surgery online.
  • Manage Repeat Prescriptions – You can view and order your repeat prescriptions online.

Please note: You can only book a doctor appointment via the online method. Nurse and other clinician appointments will still need to be booked via Patient Services Team as the timings for each type of appointment are different and not all types of clinicians are qualified to carry out every type of appointment offered.

Please download the Patient Service Form which you will need to fill in and then pop into any of our surgeries with some photo ID eg a driving licence or passport and we will register you. Please note: you cannot use a shared email address, it must be an individual one. Please write as clearly as possible when filling out the registration form, especially when writing out your email address.

If you are already a Patient Services User ie if you already book your appointments or order your prescriptions online then you can also apply to have access to your Patient Summary. Once approved by your Doctor your Patient Summary will be available online. If you wish to print the appropriate form please click here fill it in and hand in at any reception desk. Please note: you will need to provide identification again.

Click here to Access Online Services