Feedback Index

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We are now running an iplato feedback survey after patients have had their appointment at the surgery.  Please see the below comments.

Date of response: 20/02/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Friendly staff always happy to help"
FFT Question 3 response: Consent GRANTED

Date of response: 19/02/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Very good ,doctor listened and explained well"
FFT Question 3 response: Consent GRANTED

Date of response: 18/02/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Having problems with my asthma was seen as a emergency very quickly"
FFT Question 3 response: Consent NOT GRANTED

Date of response: 18/02/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Always sufficient every time I go doctors very thorough!"
FFT Question 3 response: Consent GRANTED

Date of response: 06/02/2020
FFT Question 1 response: Likely
FFT Question 2 response: "Useful to obtain an appointment with a regular doctor. I.e you keep with the same doctor as far as possible"
FFT Question 3 response: Consent GRANTED

Date of response: 04/02/2020
FFT Question 1 response: Neither likely nor unlikely
FFT Question 2 response: "Its a very busy practice and has issues, however I had an amazing and smooth experience today"
FFT Question 3 response: Consent GRANTED

Date of response: 31/01/2020
FFT Question 1 response: Likely
FFT Question 2 response: "Lovely receptionists who apologised for the wait in booking in due to a computer problem- the wait wasnt long but lovely to be kept informed. They were also dealing with a grumpy customer - they were very professional though and sorted the problem within minutes. The nurse was amazing, friendly and efficient."
FFT Question 3 response: Consent NOT GRANTED

Date of response: 31/01/2020
FFT Question 1 response: Likely
FFT Question 2 response: "The doctor was extremely skilled with my daughter who has some anxiety. She helped her to feel at ease. Our appointment had to be moved from Wednesday but the staff ringing me was very courteous"
FFT Question 3 response: Consent NOT GRANTED

Date of response: 23/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "More telephonists and receptionists"
FFT Question 3 response: Consent GRANTED

Date of response: 22/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Janice is friendly"
FFT Question 3 response: Consent GRANTED

Date of response: 22/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "All good - pleasant, friendly and efficient!"
FFT Question 3 response: Consent GRANTED

Date of response: 22/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Nurse Claire was excellent. Professional, explained everything and helped put me at ease. Thank you"
FFT Question 3 response: Consent GRANTED

Date of response: 21/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Receptionist friendly and helpful, doctor so friendly also so helpful and understanding"
FFT Question 3 response: Consent GRANTED

Date of response: 20/01/2020
FFT Question 1 response: Likely
FFT Question 2 response: "The staff try hard to help in very difficult circumstances."
FFT Question 3 response: Consent GRANTED

Date of response: 17/01/2020
FFT Question 1 response: Likely
FFT Question 2 response: "Always friendly staff, at Leybourne surgery, makes you feel at ease."
FFT Question 3 response: Consent GRANTED

Date of response: 15/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "The doctor i see was very good"
FFT Question 3 response: Consent GRANTED

Date of response: 09/01/2020
FFT Question 1 response: Neither likely nor unlikely
FFT Question 2 response: "Difficult to get an appointment but very good service when you get there"
FFT Question 3 response: Consent GRANTED

Date of response: 12/12/2019
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Friendly, efficient, professional, compassionate."
FFT Question 3 response: Consent GRANTED

Date of response: 09/12/2019
FFT Question 1 response: Likely
FFT Question 2 response: "Dr Engelmane is delightful and the reception was good."
FFT Question 3 response: Consent GRANTED

Date of response: 04/12/2019
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Quick and easy"
FFT Question 3 response: Consent NOT GRANTED