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CQC Rating Good
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Feedback Index
We are now running an iplato feedback survey after patients have had their appointment at the surgery. Please see the below comments.
Date of response: 22/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Janice is friendly"
FFT Question 3 response: Consent GRANTED
Date of response: 22/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "All good - pleasant, friendly and efficient!"
FFT Question 3 response: Consent GRANTED
Date of response: 22/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Nurse Claire was excellent. Professional, explained everything and helped put me at ease. Thank you"
FFT Question 3 response: Consent GRANTED
Date of response: 21/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Receptionist friendly and helpful, doctor so friendly also so helpful and understanding"
FFT Question 3 response: Consent GRANTED
Date of response: 17/01/2020
FFT Question 1 response: Likely
FFT Question 2 response: "Always friendly staff, at Leybourne surgery, makes you feel at ease."
FFT Question 3 response: Consent GRANTED
Date of response: 15/01/2020
FFT Question 1 response: Extremely likely
FFT Question 2 response: "The doctor i see was very good"
FFT Question 3 response: Consent GRANTED
Date of response: 12/12/2019
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Friendly, efficient, professional, compassionate."
FFT Question 3 response: Consent GRANTED
Date of response: 09/12/2019
FFT Question 1 response: Likely
FFT Question 2 response: "Dr Engelmane is delightful and the reception was good."
FFT Question 3 response: Consent GRANTED
Date of response: 04/12/2019
FFT Question 1 response: Extremely likely
FFT Question 2 response: "Quick and easy"
FFT Question 3 response: Consent NOT GRANTED
