Although I’m sure she’d say she was just doing her job, it has stuck with me all weekend how she made the whole difficult situation of fertility a little bit easier with her kindness
Back in June I was diagnosed with ME, this is also sometimes referred to as Chronic Fatigue Syndrome, as well as severe exhaustion it affects me in various ways including pain, cognitive issues & even insomnia. Dr’s Swindlehurst & Gibson have been so helpful & kind to me over the past few months but I’ve still felt very alone. It’s a hard thing to come to terms with so if we can get people in our community dealing with a chronic condition together to support each other it would be lovely. WMGP staff are all helpful & supportive they deserve the recognition. Unable to find an active support group & the waiting time to see a specialist being at least 12 months I asked on Facebook if anyone suffered from the same & could possibly offer advice. A few people came forward & I started a closed group on FB called Tired of Being Tired. I’m still unable to locate a support group so a few of us are going to meet for a coffee next month (date & time tbc), nothing official just to say hi, have some much needed caffeine & be able to say to someone you’re not alone I deal with this too. Thank you WMGP for offering us tea, coffee and biscuits and a place to meet at Kings Hill Medical Centre. Thank you so much for all of your help, I am truly blown away.
Today an ‘angel’ (Sandra) dealt with my urgent concern regarding my daughter. She was based at Leybourne and took the time to listen to me and reassure me. A doctor called me back within 5 mins! Sandra’s understanding of well being and teenagers made a difference to my life today – how wonderful that people like this still exist! I hope that her managers read this and praise her for her highly effective, professional manner. She’s an asset to the Practice and local community.
Just to say thank you for the amazing service I received this week.
I queued up at 8am on Tuesday morning, at 8.15am I was given an appointment for 8.45am so I agreed to wait. No sooner as I had sat down I was called (at 8.30am). In 10 minutes I had been diagnosed and given a prescription for antibotics.
I’ve now taken my last tablet and feel so much better, thank you.
Thank you for an amazing service.
I would like to pass on my thanks & gratitude to your surgery following an appointment yesterday. I took my son into the surgery at 16.50 yesterday. I wasn’t expecting to see a GP but I was hoping I could get some advice until I could have an appointment. The receptionist was on her own & told us she was sorry but we would have to wait as she was making calls on behalf of the nurse. When she realised that it was taking longer than anticipated she got a colleague to deal with us. She told us that there had been a cancellation & we were able to see a doctor straight away (I’m sorry I didn’t catch her name) & given a prescription. I can’t praise them enough. They were courteous, friendly and extremely helpful.
I know they have to do a difficult job and, as all NHS services are, are pretty stretched & therefore more often than not in the firing line even when circumstances are beyond their control. I would be grateful if you could pass on my thanks.
How People can complain about the surgery amazes me. They are all fantastic. I see the problem being that getting an appointment is difficult sometimes, but that’s not the fault of the surgery. If there are no available appointments they cannot magic one. That is down to the fact that in my honest opinion too many people go to the doctor for unnecessary things such as a sore throat or slight temperature. I also believe strongly that people treat you how you treat them.
I find the new appointments systems much harder to get an appointment when required. Waited 2 weeks as couldn’t call at 10.30, however wanted to leave a positive comment fr your website. Had blood taken by Fay, something I dread, she was very good, relaxed and found the vein straight away and didn’t rush me. Excellent. Please pass it on or publish on your website.
I had my blood taken recently by a very friendly nurse. I was seen practically immediately after arriving to the practice and I was even more impressed with the nurse’s ability to take my blood on the very first try (it normally takes 3 tries for most people as I have bad veins). I’m so pleased with the whole appointment as the fast service meant I was able to get back home and find my 6 month old baby still asleep. Many Thanks
I have absolutely no complaints about the West Malling group Practice and it’s 3 surgeries I have always had excellent experiences at all 3 of its practices and felt compelled to write to support the doctors and team of people who work very hard there.
My previous doctor of 5 years retired last year and the surgery ensured a seamless handover to a new lead doctor. I have seen one doctor on a number of occasions (sadly they only work part time) and have always found them to be thorough and very helpful. In spite of a heavy workload for GPs, this doctor and other doctors I have seen do not give the impression that they are rushing you and they do listen carefully and compassionately. The surgery has recently introduced a new system of appointments being available on the day which I found worked really well last week. I arrived at the Kings Hill surgery around 8.30am, there was a short queue, I was told to come back at 10.30 that morning. I returned at that time and was seen very shortly after that by a doctor. All in all, a really efficient system and a good experience. I had not seen this doctor before and they were super.
I have regular prescriptions from the surgery that need tweaking from time to time and the surgery always handle these efficiently. They liaise with a nearby Chemist in Kings Hill and the process runs very smoothly. So, all in all, I would like to praise the entire team at the West Malling Practice and pass on my thanks to them all for the sterling job they are doing, in what I know are difficult times in the NHS. Well done and please keep up the good work! Thank you
Always find the surgery staff very helpful. For example I had an appointment for a blood test, but then had another small health issue, so just waited for a “walk in appointment” after being informed roughly how long I would wait enabling me to go off for a coffee and then return to see the Doctor.
Pro’s: I have never failed to be seen/spoken to an the same day when I have needed to. You may have to go to one of the three locations and the time might not be exactly when you choose but if you really need to see a doctor, ultimately I have always been able to and really value that. There are some excellent, even outstanding doctors there, despite being very busy they always make you feel that they have time for you. They have been very thorough with my family rather than dismissing illness even when ultimately they were minor things. Con’s: Don’t always feel test results are explained to you properly but to be honest they were largely good so I guess their time is better spent with those who are not so lucky. Getting the doctor you want can be difficult as the ‘popular’ ones tend to get booked up instantly. Reception can get very busy both in person and by phone, the receptionists are human and sometimes their stress comes across the wrong way. If you can go in the afternoon when they are quieter – always a smile then. All in all with nearly 20,000 patients I think they do very well indeed.
Appointment booking system is still very difficult and walk in clinic is very variable. For me the “Same day” appointments (if possible) is still desired as you can then book around work.
I am shocked to read such negative reviews as this is far from my experience over the last 6 years. I have received excellent care and support from all doctors and nurses I have seen in the surgery or spoken to on the telephone. I generally see the same doctor, who quite honestly, deserves ‘UK Doctor of the Year Award’! Goes above and beyond, efficient, reliable, courteous, empathetic, knowledgeable, the list goes on. All doctors and nurses turn their chair around to face you, listen and talk to you rather than at the screen, such an important part of your visit to build patient / doctor trust. Repeat prescriptions are dealt with fast and efficiently, especially now dealt with online. Getting through on the phone can at times be a challenge but I do always get through, eventually. Appreciate I may not be as patient if I were still working in an office! The online booking system is brilliant, although been down for quite some time now. It allows advance bookings to be done quickly and can search for a specific doctor or nurse. I have experienced some ‘fed up’ greetings by the receptionists but I am there to get information not to make friends! And quite honestly, they must be rushed off their feet with the vast volume of patients that must be ever growing due to the rate of houses being developed! Imagine the practice as a whole must be feeling the strain on top of the normal NHS restraints. Hearing horror stories from friends and family outside of the area, I feel totally blessed that I have such caring doctors and nurses to hand. Keep up the good work as I for one, truly appreciate you and am sure most do. Thank you